Digitalization

Explore how digitalization is transforming the Silk Road, enhancing trade, tourism, and cultural exchange. This section covers the impact of e-commerce, digital platforms, and social media on the traditional ways of doing business and sharing cultural heritage. 

For example, proposals for the digitization and optimization of laws - zut.911.bg

Digitization of ZUT.911.bg

• Creation of a centralized digital platform for submitting and processing applications.

• Submitting building applications: Currently, this process often requires in-person attendance and paper submissions. Digitization would allow applications to be submitted online, which would save builders time and effort and speed up the approval process.

• Territory planning: This process involves the collection and analysis of large amounts of information that is often dispersed across different agencies and organizations. Digitization would enable centralized storage and processing of this data, which would improve the accuracy and efficiency of planning.

• Construction Control: Currently, this process often requires physical site inspections. Digitization would allow the use of remote technologies, such as drones or satellite images, to monitor construction work, which would increase the efficiency and scope of control.

• Land management: This process includes management of agricultural lands, forests, water resources and other natural resources. Digitization would enable more efficient management of these resources through the use of geographic information systems (GIS) and other digital technologies.

• Public Participation: Currently, public participation in planning and construction processes is often limited to physical meetings and consultations. Digitization would enable wider and more convenient public participation through online feedback and consultation platforms.

• Integration of all relevant administrative bodies and services involved in the process.

• Automation of the approval process.

• Faster decision making.

• More efficient service to citizens and businesses.

• Possibility of submission by e-mail, if specialized online platforms for submission and processing of all types of administrative documents have not been developed.

• Every municipal and state office must have an official email address published on its website for submitting documents.

• They should not have the right to refuse to process a procedure submitted by e-mail.

• The result of the procedure should also be received by e-mail.

• Acceptance of the request must be confirmed by a response from the Service that provides a credit or debit card payment link.

• The deadline for processing the request must begin after the date of payment of the fee.

• Three request processing options should be provided: express, fast and regular, to meet the different needs and preferences of users.

Minimum accompanying documents

• Citizens should not be required to provide documents that are generally available for inspection in public, judicial, state, municipal and notary registers and archives in Bulgaria and abroad.

• This should apply to any procedure or issuance of a document.

• The administration should take care of the accompanying documents.

• Everything must be visible to the administration, but invisible to the citizen, so as not to create unnecessary stress from the multitude of documents.

This would greatly simplify the process and make interaction with the administration more efficient and pleasant for citizens.

How would the system work?

• The system will analyze the required supporting documents for each procedure.

• If the document is publicly available, the system will download it from the relevant register or archive.

• If the document is not publicly available, the system will notify the citizen and provide information on how to obtain it.

• The system will monitor the process of receiving the document and notify the citizen when the document is received.

Benefits of the system

• The system will simplify the process of obtaining documents.

• The system will make interaction with the administration more efficient and pleasant for citizens.

• The system will reduce citizens' stress from the multitude of documents.

• The system will improve the quality of services provided by the administration.

Creation of centers for one-time universal administrative service

• These centers could simplify administrative procedures and provide comprehensive assistance to stakeholders.

• They should offer free legal advice for one-off issues.

• After the consultation, citizens could submit a request for a procedure if they wished.

• The centers should accept documents and requests related to all state, municipal, judicial and registering bodies in Bulgaria.

• This would be a one-stop solution that would greatly facilitate the interaction of citizens with the administration.

Benefits of One Stop Universal Administrative Service Centers

• Providing comprehensive assistance to stakeholders.

• Simplification of administrative procedures.

• Reduction of citizens' stress from interaction with the administration.

• Increasing the efficiency of administrative bodies.

How would the One Stop Shop work?

• The centers would be located in central areas of cities and municipalities.

• The centers would be open every day of the week, including weekends.

• The centers would be staffed by qualified staff who could provide information and assistance on all matters related to administrative procedures.

• The centers would be equipped with computers and other technology that would allow citizens to submit applications and receive documents online.

• The center should be accessible by phone, e-mail and through an online platform.

• The center should be staffed by trained staff who can provide information and assistance in submitting applications and obtaining documents.

• The center should be available 24/7.

The one-stop universal administrative service centers could also have lawyers, experts, banking services, etc.

• Lawyers could provide legal advice to citizens.

• Experts could provide expert opinions on various issues.

• Banking services could be provided to citizens who need financing for administrative procedures.

I believe that one-stop shops would be a valuable resource for citizens and businesses. They would contribute to improving the quality of services provided by the administration and to increasing the satisfaction of citizens.

Chatbot AI to the service center

• Creating a chatbot to provide information and services regarding administrative processes.

• The chatbot should be accessible through an online platform.

• The chatbot should be manned by artificial intelligence that can answer questions and provide assistance in submitting applications and obtaining documents.

• The chatbot should be available 24/7.